Politique d'expédition

At Tiny Toes in Dreamland, we want your shopping experience to be smooth, transparent, and worry-free. Here's everything you need to know about how we ship your order.

Order Cut-off Time

Our daily order cut-off time is 5:00 p.m. PST. Orders placed before this time begin processing the same business day; orders placed after 5:00 p.m. PST begin processing the next business day.

Standard Items (Accessories & Smaller Products)

• Handling time: 1–2 business days
• Transit time: 3–9 business days
• Shipped via UPS, FedEx, Purolator, or Canada Post
• Once your order ships, you'll receive a tracking number by email — you can also track your order anytime using the "Track Order" tool on our website
• Some orders may arrive in separate shipments depending on product availability and warehouse location

Standard Shipping Rates

Applies to BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador, and Yukon.

Furniture is excluded from the rates above — see the Furniture section below.

Areas We Currently Do Not Ship To

We do not currently offer standard shipping to the Northwest Territories or Nunavut.

Furniture & Oversized Items

Furniture from Natart, Tulip, and Nest is a little different — it's solid wood, custom-built, and shipped with extra care.

• Handling time: Most pieces are made to order, with production taking 10–12 weeks. Some items are in stock and ship within 1–2 business days. Current lead time by product is updated on our website every Friday, so you always have the most accurate estimate before you order.
• Transit time (freight, factory to customer): 7–14 business days
• Dressers arrive fully assembled; cribs are flat-packed (four panels)
• Because the furniture is solid wood, pieces can weigh 300+ lbs combined — freight delivery with a liftgate is used, and two people are recommended to carry items in
• All furniture shipments are insured
• Delivery is curbside by default. Once your order is ready, our shipping partner will contact you to arrange a delivery window

Furniture Shipping Rates (Curbside, by Order Value)

Want delivery brought inside your door instead of curbside (threshold delivery)? Email us at customerservice@tinytoesindreamland.ca for a custom quote — this is an optional upgrade and does not affect the standard curbside rate or delivery timeline above.

Wall Anchoring

Our delivery partners do not mount furniture to walls. Natart, Tulip, and Nest dressers include anti-tip straps for securing to wall studs — please have a qualified person install these for your child's safety.

Jaymar BB Recliners

Jaymar BB recliners ship via FedEx directly from the factory.

• Handling time: 10–15 business days (production)
• Transit time: 5 business days

Lost, Delayed, or Damaged Items

• Standard items: If your package is lost, delayed, or arrives damaged, contact us within 48 hours at customerservice@tinytoesindreamland.ca and we'll work with the carrier to resolve it.
• Furniture: If your shipment arrives damaged, inspect it before the delivery driver leaves. Take photos of any damaged packaging or products, note the issue on the freight paperwork, and contact us right away. All furniture shipments are insured, and we'll file the claim and manage the resolution for you.

Questions? We're Here to Help.

📧 customerservice@tinytoesindreamland.ca
📞 +1 604-923-1572
🕐 Monday–Friday, 9:00 a.m.–5:00 p.m. (PST)

Thank you for choosing Tiny Toes in Dreamland for your nursery and children's furniture.