Jaymar Warranty
The best warranty in the industry!
Lifetime limited warranty
Wood frames, pocket coils or springs
Wood frames, pocket coils, springs or webbing are covered against breakage due to metal fatigue or pulling loose from wood frames. Warranty is limited to the supplier’s availability of parts.
Wood frames, pocket coils, springs or webbing are covered against breakage due to metal fatigue or pulling loose from wood frames. Warranty is limited to the supplier’s availability of parts.
Recliner Motion Mechanisms
The mechanism is covered by a lifetime warranty against defects in material or workmanship, subject to normal residential use. Warranty is limited to the supplier’s availability of parts.
The mechanism is covered by a lifetime warranty against defects in material or workmanship, subject to normal residential use. Warranty is limited to the supplier’s availability of parts.
Any cracking or minor squeaking noise heard from the metal mechanism or wood frame is normal and is not covered by our warranty.
One(1) year warranty
Labour applies to all upholstered chairs and furniture manufactured by Jaymar. Jaymar products are warranted to the original retail consumer to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.
Electronic components
Electronics are warranted against manufacturing defects.
Two(2) years warranty
Stitching
All our sewing thread finishing is done with top-quality nylon to prevent fraying and extend the furniture's longevity. Jaymar warrants your stitching against defects in materials or workmanship, and against tearing or separation from the fabric or leather, under normal household use.
All our sewing thread finishing is done with top-quality nylon to prevent fraying and extend the furniture's longevity. Jaymar warrants your stitching against defects in materials or workmanship, and against tearing or separation from the fabric or leather, under normal household use.
Fabrics
The one-year warranty covers seam failure or fraying. Since colours and intensities across dye lots may vary within commercial tolerances, fabric colours may differ from the sample swatches. Jaymar is unable to guarantee that the exact dye lots shown in sample swatches will match those used at a retailer, showroom, or in previously purchased furniture.
This warranty does not cover tears, pilling, shrinking or fibre migration. The crushing of fabric, velvet, and microfiber is characteristic of these soft, fluffy fabrics and is not considered a manufacturing defect. The fabric warranty is void if there is excessive soiling, improper cleaning, abuse, or when a treatment has been applied.
Three(3) years warranty
Recliner motor
The recliner motor is guaranteed against manufacturing defects.
The recliner motor is guaranteed against manufacturing defects.
Five(5) years warranty
Seat cushion foam and fibre-filled components
All cushions will soften with use and conform to the user's shape. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products.
All cushions will soften with use and conform to the user's shape. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products.
Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.
General
A) Any modification to a Jaymar product which is not in conformity with Jaymar factory specifications voids the warranty. If a consumer carries out such a modification, they do so at their own risk.
B) Jaymar does not promise to reimburse or replace its product – only to repair as per our Warranty.
C) Warranty does not apply to Jaymar products that have been subjected to inadequate usage, damaged by accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Jaymar representative.
D) Warranty may not apply to Jaymar products if the product was used in an uneven manner.
The Jaymar warranty does not cover any damage due to improper use, excessive soiling, improper or unapproved cleaning methods (See Product Care for details), chemical treatments, exposure to direct sunlight, or colour fading. These incidents will void the warranty.
For more information, refer to our comprehensive warranty guide.