Leander - Matty Changer with safety strap

At Tiny Toes in Dreamland, we aim to make your shopping experience smooth and enjoyable. Here’s everything you need to know about our shipping and return policies.

Order Processing & Shipping

• Order Confirmation: You'll receive a confirmation email after placing your order. We immediately check stock availability and will notify you if any items are unavailable or back ordered.

• Shipping Timeline: Most orders are processed within 1-2 business days and shipped via trusted carriers like UPS, FedEx, Purolator, or Canada Post. Standard shipping typically takes 3-10 business days, though international orders may take longer due to customs.

• Tracking: Once shipped, you’ll receive a tracking number via email. You can track your package using our website’s "Tracking Order" function.

• Multiple Shipments: Some orders may arrive separately based on product availability and warehouse locations.

• Free Shipping: We offer FREE shipping on orders over $99 within BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick, Canada

• Exception to Free Shipping: Our free shipping policy excludes some areas Canada, including Yukon, Northwest Territories, Nunavut & the following postal codes: 

  • British Columbia V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0N, V0B, V0K

  • Manitoba R0B, R8N, R8A, R9A, R0L

  • Alberta T0H, T8S, T0G, T0A, T0P, T0J

  • Saskatchewan S0M, S0J, S9X, S0P, S0L, S0N, S4H, S0C, S4A, S0G

  • Quebec G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T, J0H, G0A

  • Ontario P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, K0C, N0L

  • Newfoundland & Labrador A0P, A0R, A2V, A0K, A0A, A0B, A0H, A0E, A0C, A2H

  • Nova Scotia B0E, B0S

  • Prince Edward Island C1B

Furniture & Oversized Items

Shipping furniture and oversized items within Canada may incur additional charges due to their size and weight. For example the dressers from Natart, Tulip and Nest ship fully assembled and the cribs in flat pack but only 4 panels.  Due to their quality build and solid wood construction they are heavy and require freight delivery with lift.  This explains the cost of the shipping.

To make it simple we offer our customer flat shipping fee depending on destination and order price on furniture in Canada.  

All furniture shipments are insured as we want the absolute best experience for our customers. 

Please note that our delivery company do not fasten our product to walls.  Natart, Tulip and Nest dressers come with straps that can be fasten to stud in addition to the Anti-tip mechanism.  Please make sure that qualified person fasten these for added safety for your baby.

VIEW MORE INFO ABOUT THE SHIPPING OF FURNITURE

If your package is lost, delayed, or damaged, please contact us at customerservice@tinytoesindreamland.ca within 48 hours. We’ll work with the carrier to resolve the issue promptly.

Customer Support

If you have any questions or concerns, our customer support team is here to help. You can reach us by phone at +1 604-923-1572 or email at customerservice@tinytoesindreamland.ca, Monday through Friday, from 9 a.m. to 5 p.m. (PST).

At Tiny Toes in Dreamland, we offer a 30-day return policy on all products except furniture from Natart, Tulip and Nest. 

Return Eligibility

• Items must be unworn or unused, with tags, in original packaging, and with proof of purchase.
• Non-returnable items include:
  • Car seats, travel systems, and playards
  • Furniture and mattresses
  • Teethers, pacifiers, and other personal care products
  • Opened bathing, feeding, and bathroom items
  • Diapers, training underwear, and potties
  • Clearance items and special orders
  • Assembled, modified, or used items
  • Gift cards

How to Return

1. Contact us at returns@tinytoesindreamland.ca to initiate your return.

2. If accepted, we'll provide a return shipping label and instructions.

3. Send returns to:

   Tiny Toes in Dreamland
   224 Esplanade W, Suite 500
   North Vancouver, BC
   V7M 1A4, Canada

For any questions, reach out to returns@tinytoesindreamland.ca.

Damages & Issues

Inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately, and we'll make it right.

Exchanges

To exchange an item, return the original item first. Once your return is accepted, make a new purchase.

Refunds

We'll notify you once we've received and inspected your return. If approved, a refund will be processed to your original payment method within 7 business days. Please allow time for your bank or credit card company to post the refund.

If it’s been more than 10 business days since your refund was approved, contact us at returns@tinytoesindreamland.ca.