Shipping policy - Furniture

At Tiny Toes in Dreamland, we understand that shipping furniture can be a concern for our customers. That's why we have developed a shipping policy specifically for these types of products to ensure a seamless and worry-free delivery experience.

Order Processing & Shipping:

Upon placing your order for furniture, you will receive a confirmation email to let you know that we have received your order and are preparing it for shipment. Our team will carefully review your order and work with our suppliers to ensure that the items are in stock and ready for delivery.

Due to the nature of furniture, the processing time may be longer than for other products if they are special orders.

  • Natart, Tulip, Nest - These brands are custom order and have a lead time of up to 12 weeks.  This varies and we will update the product pages with availabilities every Friday.

Once your order is ready for shipment, we will contact you to schedule a delivery date and time that is convenient for you. Our trusted shipping partners will handle the transportation of your furniture or oversized items, ensuring that they arrive safely and in pristine condition.

Delivery Process:

On the day of delivery, our shipping partner will contact you to provide a more specific delivery window. Please ensure that someone is available at the delivery address to receive and inspect the items. It is important to thoroughly inspect the furniture or oversized items upon arrival to ensure that they are free from any damage or defects.

If you notice any issues with the items, such as damage or defects, please notify the delivery team immediately. All shipments are insured and we will file a claim and will work with you to resolve the issue.

Delivery Charges and Insurance:

Shipping furniture and oversized items within Canada may incur additional charges due to their size and weight. To make it simple we offer our customer flat shipping fee depending on order price on furniture in Canada but FREE shipping - over $3000.00.  Exception apply.

Furniture shipping with insurance $0.00 - $999.00 Flat rate $120
Furniture shipping with insurance $999.01 - $1,700.00 Flat rate $200
Furniture shipping with insurance $1,700.01 - $2999.99 Flat rate $300
Furniture shipping with insurance $3,000.00 and up FREE SHIPPING

All furniture shipments are insured as we want the absolute best experience for our customers. 

Please note that our delivery company do not fasten our product to walls.  Qualified professional must do that. Natart, Tulip and Nest dressers come with straps that can be fasten to stud.  

Exceptions of flat rate shipping fee for furniture.

Some remote or hard-to-reach areas within Canada may have limited or restricted delivery options for furniture and oversized items. If you are located in such an area, we will notify you during the order processing stage and work with you to find a suitable solution. We reserve the right to cancel the order if this doesn't turn out to be financially or logistically feasible. 

Customer Support:

If you have any questions or concerns about our shipping policy for furniture and oversized items, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Tiny Toes in Dreamland is enjoyable and hassle-free.

You can reach us by phone at +1604 923 1572 or by email at customerservice@tinytoesindreamland.ca.

Our customer support team is available Monday to Friday from 9am to 5pm (PST).

Thank you for choosing Tiny Toes in Dreamland for your nursery and kids furniture.  We look forward to serving you and providing you with the highest quality products and exceptional customer service.