Returns & Exchanges

We offer a 14-day return policy, giving you a month to request a return after receiving your item. To qualify, ensure the item is unworn or unused, with tags in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, you can contact us at returns@tinytoesindreamland.ca. Please note that returns will need to be sent to the following address:

Tiny Toes in Dreamland
c/o EK Ecommerce Inc.
224 Esplanade W, Suite 500
North Vancouver, BC
V7M 1A4, Canada

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.  Each return costs a flat fee of $20, which will be deducted from your return.

You can always contact us for any return questions at returns@tinytoesindreamland.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Tiny Toes in Dreamland's customers can always be confident that our products are completely new, unused and attain a high quality standard. For safety and hygienic reasons, the following products are final sale and cannot be returned or exchanged:

  • Car Seats and Car Bases
  • Travel Systems [Strollers + Car Seats]
  • Playards once opened
  • Furniture
  • Mattresses & Mattress Covers
  • Teethers & Pacifiers
  • Bathing Items [Bath Tubs + Accessories]
  • Bathroom Items [Skin Care, Toothbrushes and Toothpaste once opened]
  • Feeding Items [Bowls, Plates, Utensils, Water Bottles once opened] 
  • Diapers & Swim Diapers
  • Training Underwear
  • Potties and Toilet Seat Trainers
  • Breast Pumps & Accessories
  • Personal Care Products
  • Food
  • Nursing Bras
  • Thermometers
  • Baby Swings
  • Baby Monitors

Additionally, the following items are also final sale:

  • Clearance Items, indicated by the price ending in .85 cents
  • Items that have been removed or taken out of their original packaging
  • Items that have been used outside the home
  • Items that have been assembled and modified
  • Special order items (including but not limited to all furniture)
  • Gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded if approved using your original payment method within 14 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, don't hesitate to contact us at returns@tinytoesindreamland.ca.