Returns & Exchanges
At Tiny Toes in Dreamland, we offer a 30-day return policy on all products except furniture from Natart, Tulip and Nest.
Return Eligibility
- Items must be unworn or unused, with tags, in original packaging, and with proof of purchase.
- Non-returnable items include:
- Car seats, travel systems, and playards
- Furniture and mattresses
- Teethers, pacifiers, and other personal care products
- Opened bathing, feeding, and bathroom items
- Diapers, training underwear, and potties
- Clearance items and special orders
- Assembled, modified, or used items
- Gift cards
How to Return
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Contact us at returns@tinytoesindreamland.ca to initiate your return.
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If accepted, we'll provide a return shipping label and instructions.
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Send returns to:
Tiny Toes in Dreamland
224 Esplanade W, Suite 500
North Vancouver, BC
V7M 1A4, Canada
For any questions, reach out to returns@tinytoesindreamland.ca.
Damages & Issues
Inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately, and we'll make it right.
Exchanges
To exchange an item, return the original item first. Once your return is accepted, make a new purchase.
Refunds
We'll notify you once we've received and inspected your return. If approved, a refund will be processed to your original payment method within 7 business days. Please allow time for your bank or credit card company to post the refund.
If it’s been more than 10 business days since your refund was approved, contact us at returns@tinytoesindreamland.ca.