Shipping policy

At Tiny Toes in Dreamland, we aim to make your shopping experience smooth and enjoyable. Here’s everything you need to know about our shipping and return policies.

Order Processing & Shipping

• Order Confirmation: You'll receive a confirmation email after placing your order. We immediately check stock availability and will notify you if any items are unavailable or back ordered.

• Shipping Timeline: Most orders are processed within 1-2 business days and shipped via trusted carriers like UPS, FedEx, Purolator, or Canada Post. Standard shipping typically takes 3-10 business days, though international orders may take longer due to customs.

• Tracking: Once shipped, you’ll receive a tracking number via email. You can track your package using our website’s "Tracking Order" function.

• Multiple Shipments: Some orders may arrive separately based on product availability and warehouse locations.

• Free Shipping: We offer FREE shipping on orders over $99 within BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick, Canada

• Exception to Free Shipping: Our free shipping policy excludes some areas Canada, including Yukon, Northwest Territories, Nunavut & the following postal codes: 

  • British Columbia V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0N, V0B, V0K

  • Manitoba R0B, R8N, R8A, R9A, R0L

  • Alberta T0H, T8S, T0G, T0A, T0P, T0J

  • Saskatchewan S0M, S0J, S9X, S0P, S0L, S0N, S4H, S0C, S4A, S0G

  • Quebec G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T, J0H, G0A

  • Ontario P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, K0C, N0L

  • Newfoundland & Labrador A0P, A0R, A2V, A0K, A0A, A0B, A0H, A0E, A0C, A2H

  • Nova Scotia B0E, B0S

  • Prince Edward Island C1B

Furniture & Oversized Items

Shipping furniture and oversized items within Canada may incur additional charges due to their size and weight. For example the dressers from Natart, Tulip and Nest ship fully assembled and the cribs in flat pack but only 4 panels.  Due to their quality build and solid wood construction they are heavy and require freight delivery with lift.  This explains the cost of the shipping.

To make it simple we offer our customer flat shipping fee depending on destination and order price on furniture in Canada.  

All furniture shipments are insured as we want the absolute best experience for our customers. 

Please note that our delivery company do not fasten our product to walls.  Natart, Tulip and Nest dressers come with straps that can be fasten to stud in addition to the Anti-tip mechanism.  Please make sure that qualified person fasten these for added safety for your baby.

VIEW MORE INFO ABOUT THE SHIPPING OF FURNITURE

If your package is lost, delayed, or damaged, please contact us at customerservice@tinytoesindreamland.ca within 48 hours. We’ll work with the carrier to resolve the issue promptly.

Customer Support

If you have any questions or concerns, our customer support team is here to help. You can reach us by phone at +1 604-923-1572 or email at customerservice@tinytoesindreamland.ca, Monday through Friday, from 9 a.m. to 5 p.m. (PST).