Shipping policy

At Tiny Toes in Dreamland, we strive to ensure your shopping experience is seamless and enjoyable from start to finish. Please take a moment to familiarize yourself with our combined shipping and return policy, designed to provide clarity and convenience.

Order Processing & Shipping:

Upon placing your order, you'll promptly receive a confirmation email, signalling that we've received your order and pre-authorized your credit card. We immediately initiate the process by confirming stock availability with our suppliers. Should any item be unavailable or on backorder, we'll promptly notify you and void the pre-authorization.

If your item(s) are ready for immediate shipment (usually within 5 business days), we'll process the charges and prepare your order. We entrust reputable carriers for all shipments, selecting the most efficient service based on your location. You can expect your package to arrive within 7-14 business days for standard shipping, with international orders potentially experiencing longer transit times due to customs processing.

Once your order is shipped, you'll receive a confirmation email containing your tracking number. Stay updated on your package's journey by using the provided tracking information, accessible on our website's chat  'Tracking Order' function.  You will receive notifications every step of the way.

Please note that not all orders are shipped together. We strive to fill each online order promptly, and to do so, some orders are shipped from multiple locations.

Tiny Toes in Dreamland has carefully selected the fastest, most reliable shipping method for all of the products on our site. Your order may ship with UPS, FedEx, Purolator, or Canada Post. Deliveries are made Monday through Friday, and typically, our shipping partners do not deliver on the weekends. 

In Canada, we offer FREE shipping on orders over $50 but some exceptions apply.

Exceptions to Free Shipping Policy

Our free shipping policy excludes some areas of the country. However, free shipping is eligible for orders shipped within BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Yukon.

These exception areas include Northwest Territories, Nunavut & the following postal codes:

  • British Columbia
    V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0N, V0B, V0K
  • Manitoba
    R0B, R8N, R8A, R9A, R0L
  • Alberta
    T0H, T8S, T0G, T0A, T0P, T0J
  • Saskatchewan
    S0M, S0J, S9X, S0P, S0L, S0N, S4H, S0C, S4A, S0G
  • Quebec
    G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T, J0H, G0A
  • Ontario
    P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, K0C, N0L
  • Newfoundland & Labrador
    A0P, A0R, A2V, A0K, A0A, A0B, A0H, A0E, A0C, A2H
  • Nova Scotia
    B0E, B0S
  • Prince Edward Island
    C1B

 

Lost, Delayed, or Damaged Packages:

In the rare event of a lost or significantly delayed package, please contact us at customerservice@tinytoesindreamland.ca. We'll collaborate with the shipping carrier to resolve the issue promptly and ensure you receive your order without further delay.

While we take utmost care in packaging your items securely, we understand accidents can happen during transit. If your package arrives with visible damage, please document it during delivery and notify us in writing within 48 hours of receiving the goods at customerservice@tinytoesindreamland.ca. We'll initiate the necessary steps to process an insurance claim on your behalf.