Shipping policy

At Tiny Toes in Dreamland, we aim to make your shopping experience smooth and enjoyable. Here’s everything you need to know about our shipping and return policies.

Order Processing & Shipping

  • Order Confirmation: You'll receive a confirmation email after placing your order. We immediately check stock availability and will notify you if any items are unavailable or back ordered.

  • Shipping Timeline: Most orders are processed within 1-2 business days and shipped via trusted carriers like UPS, FedEx, Purolator, or Canada Post. Standard shipping typically takes 3-10 business days, though international orders may take longer due to customs.

  • Tracking: Once shipped, you’ll receive a tracking number via email. You can track your package using our website’s "Tracking Order" function.

  • Multiple Shipments: Some orders may arrive separately based on product availability and warehouse locations.

  • Free Shipping: We offer FREE shipping on orders over $50 within BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick, Canada

  • Exception to Free Shipping: Our free shipping policy excludes some areas Canada, including Yukon, Northwest Territories, Nunavut & the following postal codes: 

    • British Columbia V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0N, V0B, V0K

    • Manitoba R0B, R8N, R8A, R9A, R0L

    • Alberta T0H, T8S, T0G, T0A, T0P, T0J

    • Saskatchewan S0M, S0J, S9X, S0P, S0L, S0N, S4H, S0C, S4A, S0G

    • Quebec G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T, J0H, G0A

    • Ontario P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, K0C, N0L

    • Newfoundland & Labrador A0P, A0R, A2V, A0K, A0A, A0B, A0H, A0E, A0C, A2H

    • Nova Scotia B0E, B0S

    • Prince Edward Island C1B

Furniture & Oversized Items

  • Processing & Delivery: Furniture orders may take longer, especially custom orders (up to 12 weeks for Natart, Tulip, and Nest). Once your order is ready, we’ll contact you to schedule delivery.

  • Delivery Fees: Furniture shipping within Canada is subject to flat rates based on order value:

    • $0.00 - $999.00: $250
    • $999.01 - $1,700.00: $400
    • $1,700.01 - $2,999.99: $550
    • $3,000.00 and up: $750

  • Inspection & Insurance: All furniture shipments are insured. Please inspect items upon delivery and report any damage immediately to the delivery team.

  • Exceptions: Remote areas may incur additional charges or limited delivery options. We’ll notify you if this affects your order.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or damaged, please contact us at customerservice@tinytoesindreamland.ca within 48 hours. We’ll work with the carrier to resolve the issue promptly.

Customer Support

If you have any questions or concerns, our customer support team is here to help. You can reach us by phone at +1 604-923-1572 or email at customerservice@tinytoesindreamland.ca, Monday through Friday, from 9 a.m. to 5 p.m. (PST).