Natart - Como Double Dresser 52’’ (with 8 drawers instead of only 6) - White

NATART JUVENILE, TULIP, NEST JUVENILE

The furnitures from Natart Juvenile, Tulip and Nest Juvenile are custom order and can't be returned or exchanged.

Other products that are bought with these product are return and exchangeable according to our return policy

At Tiny Toes in Dreamland, we understand that shipping furniture can be a concern for our customers. That's why we have developed a shipping policy specifically for these products to ensure a seamless and worry-free delivery experience.

Order Processing & Shipping:

Upon placing your order for furniture, you will receive a confirmation email to let you know that we have received your order and are preparing it for shipment. Our team will carefully review your order and work with our suppliers to ensure that the items are in stock, in production and ready for delivery.

Due to the nature of custom furniture, the processing time may be longer than for other products if they are special orders.

• Natart, Tulip, and Nest - These brands are custom orders and have a lead time of up to 12 weeks.  This varies, and we will update the product pages to reflect availability every Friday.

Once your order is ready for shipment, we will send you the tracking code. Our trusted shipping partners will transport your furniture or oversized items, ensuring that they arrive safely and in pristine condition. 

Damages during transit
We understand how disappointing it can be to receive a package that has been damaged during transit. If you find that your packaging is damaged upon arrival, please take a moment to inspect the contents inside. If any items are affected or missing, don’t hesitate to reach out to us right away.

Please help us with the insurance claim by taking photos to document the damaged packaging and products.  Also please, make a note on the freight paperwork before the driving leaves. 

You can contact our customer support team via email at customerservice@tinytoesindreamland.ca or by phone at +1 604-923-1572.

We’re here to help you resolve the issue as quickly as possible, ensuring that you receive the quality products you expect and deserve. 

Delivery Process:

On the day of delivery, our shipping partner will contact you to provide a more specific delivery window. Please ensure someone is available to receive and inspect the items at the delivery address. It is essential to thoroughly examine the furniture or oversized items upon arrival to ensure they are free from damage or defects.

If you notice any issues with the items, such as damage or defects, please notify the delivery team immediately. All shipments are insured, and we will file a claim and work with you to resolve the issue.

Delivery Charges and Insurance:

Due to their size and weight, shipping furniture and oversized items within Canada may incur additional charges. For example, the dressers from Natart, Tulip, and Nest ship are fully assembled, while the cribs are in a flat pack with only four panels. Due to their quality build and solid wood construction, they are heavy and require freight delivery with a lift, which explains the shipping cost.

To simplify things, we offer our customers a flat shipping fee, depending on the destination and order value, for furniture shipped to Canada.  

All furniture shipments are freight shipping with lift and insured, as we want the absolute best experience for our customers. 

Please note: These prices are for curbside shipping and you need to have two people to carry them in as the dressers come fully assembled and most of the highend furniture from Natart are solid wood. 

If you would like Threshold delivery please contact us at customerservice@tinytoesindreamland.ca and we would be pleased to run a special quote for the shipping.  We use Freightcom.com for all our shipping needs. They have proven to offer competitive shipping rates and excellent customer service.

Please note that our delivery company does not fasten our products to walls. Natart, Tulip, and Nest dressers come with straps that can be secured to studs in addition to the Anti-tip mechanism. Please ensure that a qualified person fastens these for added safety for your baby.

Exceptions to flat rate shipping fees for furniture.

Some remote or hard-to-reach areas within Canada, including postal codes starting with A*, P*, X*, and Y*, may have limited or restricted delivery options for furniture and oversized items. If you are located in such an area, we will notify you during the order processing stage and work with you to find a suitable solution. We reserve the right to cancel the order if this is not financially or logistically feasible. 

Customer Support:

If you have any questions or concerns about our shipping policy for furniture and oversized items, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Tiny Toes in Dreamland is enjoyable and hassle-free.

You can reach us by phone at +1604 923 1572 or by email at customerservice@tinytoesindreamland.ca.

Our customer support team is available Monday to Friday from 9 am to 5 pm (PST).

Thank you for choosing Tiny Toes in Dreamland for your nursery and children's furniture. We look forward to providing you with the highest-quality products and exceptional customer service.

Do not expose furniture to strong sunlight, extreme changes in temperature or moisture as it may cause fading of color or damage to the unit.

Leave a 6” gap between furniture and baseboard heating or air conditioning sources. This helps to prevent overheating, drying out or discoloration.

Dust furniture with a lint-free cloth.

Clean furniture with a clean, damp cotton cloth or rag. Commercial furniture polish can lead to waxy build up and does not let the furniture breathe. Follow the grain of the wood.

Wipe up spills immediately as long term exposure of some liquids may cause discoloring of the finish.

If placing an item with rubber feet (such as a radio, CD player, TV, etc.) be sure to place a felt liner underneath. Do not use plastic as it may create a moisture pocket.

Natart Juvenile, Inc. warrants to the consumer originally purchasing this furniture item that the product will be free from manufacturing defects, under normal use, for a period of one year from the date of the original purchase. A verifiable copy of the retail receipt showing the date, store, model name/number and color, as well as the purchase amount must be submitted when making a claim under this warranty.

We offer a Lifetime Warranty exclusively on the Drawer Box only and the Drawer Glides only for dressers produced in 2018 and newer!

This warranty excludes defects derived from normal wear and tear, color fading, or any other condition due to the normal passage of time. Other exclusions are damages derived from abuse, accident, alteration, neglect or improper assembly, delivery to the home, maintenance, storage, transportation or use. In no instance will Natart Juvenile, Inc. be liable for incidental, consequential or special damages.

At our discretion, we will repair, replace (with either an identical or comparable item) or send parts for any product or individual component within 4 months after both the receipt and acknowledgement of the warranty claim and supporting digital photos or paperwork.

You, the consumer, are very important to us and we appreciate your support. We analyze claims on a case by case basis, and will do our best to reasonably resolve any problems that you may have.